Frequently asked questions
Find answers to how we support you and your loved ones with care and compassion.
Booking, Scheduling & Services
How do I schedule a ride with United Med Transport?
How far in advance should I book?
Can I set up recurring rides for dialysis, chemo, etc?
How do I cancel or change a ride?
Can I book rides for someone else (parent, spouse, patient)?
Do you offer early-morning or late-evening rides?
Do you provide service on weekends or holidays?
How do I know when my driver has arrived?
Will I always have the same driver?
What types of appointments do you cover?
What is door-through-door service?
Do you provide wheelchair-accessible rides?
Can you transport bariatric (plus-size) passengers?
Do you go to hospitals outside Contra Costa and Alameda Counties?
What if my appointment runs long?
Can someone ride with me (family member or companion)?
Do you transport children or minors?
Cost, Insurance & Safety
Do you accept Medi-Cal, Medicare, or private insurance?
Is there an extra charge for wheelchair or mobility device service?
How much does it cost if I pay privately?
Are your drivers background-checked and trained?
What if there’s an emergency during the ride?
Are your vans inspected and clean?
How does billing work?
Booking, Scheduling & Services
How do I schedule a ride with United Med Transport?
How far in advance should I book?
Can I set up recurring rides for dialysis, chemo, etc?
How do I cancel or change a ride?
Can I book rides for someone else (parent, spouse, patient)?
Do you offer early-morning or late-evening rides?
Do you provide service on weekends or holidays?
How do I know when my driver has arrived?
Will I always have the same driver?
What types of appointments do you cover?
What is door-through-door service?
Do you provide wheelchair-accessible rides?
Can you transport bariatric (plus-size) passengers?
Do you go to hospitals outside Contra Costa and Alameda Counties?
What if my appointment runs long?
Can someone ride with me (family member or companion)?
Do you transport children or minors?
Cost, Insurance & Safety
Do you accept Medi-Cal, Medicare, or private insurance?
Is there an extra charge for wheelchair or mobility device service?
How much does it cost if I pay privately?
Are your drivers background-checked and trained?
What if there’s an emergency during the ride?
Are your vans inspected and clean?
How does billing work?
Booking, Scheduling & Services
How do I schedule a ride with United Med Transport?
How far in advance should I book?
Can I set up recurring rides for dialysis, chemo, etc?
How do I cancel or change a ride?
Can I book rides for someone else (parent, spouse, patient)?
Do you offer early-morning or late-evening rides?
Do you provide service on weekends or holidays?
How do I know when my driver has arrived?
Will I always have the same driver?
What types of appointments do you cover?
What is door-through-door service?
Do you provide wheelchair-accessible rides?
Can you transport bariatric (plus-size) passengers?
Do you go to hospitals outside Contra Costa and Alameda Counties?
What if my appointment runs long?
Can someone ride with me (family member or companion)?
Do you transport children or minors?
Cost, Insurance & Safety
Do you accept Medi-Cal, Medicare, or private insurance?
Is there an extra charge for wheelchair or mobility device service?
How much does it cost if I pay privately?
Are your drivers background-checked and trained?
What if there’s an emergency during the ride?
Are your vans inspected and clean?
How does billing work?