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Privacy Policy

Privacy Policy Effective Date: January 16, 2026

United Med Transportation, Inc. ("we", "us", or "our") operates the website https://unitedmedtransport.net/ (the "Site") and provides non-emergency medical transportation services in Antioch, California, and the East Bay area.

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, contact us, or use our services.

1. Information We Collect We may collect the following types of information:

  • Personal Information you provide directly: Name, phone number, email address, pickup/drop-off addresses, appointment details (date/time, facility name), mobility needs (e.g., wheelchair use), and any special instructions.

  • Health-Related Information (limited): We may collect basic information necessary for safe transportation (e.g., "requires wheelchair assistance" or "needs driver wait time"), but we do not collect, store, or process protected health information (PHI) under HIPAA unless acting as a business associate (in which case a separate Business Associate Agreement applies).

  • Automatically Collected Information: IP address, browser type, device information, pages visited, time/date of access, and referring site (via cookies, analytics tools like Google Analytics).

  • Cookies and Tracking Technologies: We use essential cookies for site functionality and may use Google Analytics for usage insights. You can manage cookies via your browser settings.

2. How We Use Your Information We use your information to:

  • Provide and schedule transportation services

  • Communicate with you (e.g., confirmations, updates)

  • Improve our Site and services

  • Comply with legal obligations

  • Prevent fraud or misuse

We do not sell your personal information.

3. How We Share Your Information We may share your information with:

  • Drivers/contractors (only as needed for service delivery)

  • Healthcare facilities (for coordination, with your consent where required)

  • Service providers (e.g., payment processors, hosting, analytics like Google)

  • Legal authorities if required by law

4. Data Security We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure.

5. Your Privacy Rights

  • California Residents (CCPA/CPRA): You have the right to know what personal information we collect, request deletion, opt-out of any sale/sharing (we do not sell), and non-discrimination for exercising rights. Submit requests to booking@unitedmedtransport.net

  • Other US States: Similar rights may apply under state privacy laws.

  • GDPR (EU/EEA visitors): If applicable, you have rights to access, rectify, erase, restrict, or port your data. Contact us for requests.

6. Children's Privacy Our Site and services are not directed to children under 13. We do not knowingly collect information from children under 13.

7. Changes to This Policy We may update this policy from time to time. Changes will be posted here with an updated effective date.

8. Contact Us For questions about this Privacy Policy, contact: United Med Transportation, Inc. 2741 Hillcrest Ave., #230, Antioch, CA 94531 Email: booking@unitedmedtransport.net Phone: (925) 427-9600

Note on HIPAA If we receive or process protected health information as part of a contract with a covered entity (e.g., hospital), we handle it only under a Business Associate Agreement and in compliance with HIPAA. This policy applies to our public website and direct consumer interactions.